It is extremely important that if you find any customers that have yet to report their outage, please have them follow the information below to get a no lights ticket created on their account. If customers contact you requesting information, please provide the 1-888 number below and this will allow us to document their account accordingly.
Customers who are without power are asked to call 1-888-LIGHTSS (1-888-544-4877) to report their outage or click the “Report an Outage” link on www.firstenergycorp.com. In the event of downed power lines, customers should immediately report downed wires to Penelec or 911. Customers should never go near a downed power line, even if they think it is no longer energized.
In addition, customers can use FirstEnergy’s text messaging service to report outages and receive updates on reported outages. Text REG to 544487 (LIGHTS) to register and get started. Customers who are already registered can text OUT to 544487 to report a power outage. Customers who report their
outages can view their personal outage status information by logging in to their online account on the website or by texting STAT to 544487 (LIGHTS).
For updated information on the company’s current outages, FirstEnergy’s storm restoration process and tips for staying safe, visit the 24/7 Power Center at www.firstenergycorp.com/outages. Penelec customers can find the latest information on Twitter@Penelec.